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Verzendbeleid

1. Shipping Regions

We offer shipping to the following countries:

  • Belgium (BE)

  • Netherlands (NL)

  • Germany (DE)

  • France (FR)

2. Shipping Methods & Carriers

We use the following carriers for deliveries:

  • Belgium: GLS

  • Netherlands and Germany: DHL

  • France: DPD

You can choose the shipping method that best suits your needs at checkout.

3. Shipping Costs

  • Free shipping for orders above €49 in Belgium, Netherlands, Germany, and France.

  • For orders below €49, a flat-rate shipping fee of €5.99 will apply.

4. Delivery Times

  • Belgium (BE): Orders typically arrive within 2 business days.

  • Other EU countries (NL, DE, FR): Orders typically arrive within 3-5 business days.

If you need expedited shipping, please contact us at info@wowow.be for custom options.

5. Handling Time

Orders are typically processed and shipped within 1 business day of receiving payment. Orders placed after 12:00 PM may be shipped the next business day.

6. Order Tracking

All orders are shipped with tracking. You will receive your tracking details via email once your order has been dispatched. Use the tracking link to follow your package's journey.

7. Shipping Restrictions

We currently only ship within Belgium, Netherlands, Germany, and France.

8. Lost or Damaged Packages

In the case of lost or damaged shipments, please contact us at info@wowow.be as soon as possible, and we will assist you in resolving the issue.